Frequently Asked Questions

Welcome to Of Grandeur Studios. We want your shopping experience to be as seamless as possible. Below you’ll find answers to some of our most frequently asked questions. If you need any further assistance, please don’t hesitate to contact us.

DO YOU ACCEPT RETURNS OR REFUNDS?

Please choose carefully, as Of Grandeur Studios does not offer refunds for change of mind. This includes circumstances where you have changed your mind about the style, colour or fit of an item.

This policy does not exclude or limit any rights you may have under the Australian Consumer Law. If you believe your item is faulty, damaged, incorrectly described or otherwise does not meet a consumer guarantee, please contact us so we can assist you.

CAN I EXCHANGE AN ITEM?

If you would like to exchange an item for another size, please contact us as soon as possible after receiving your order. Exchanges are subject to availability and the item being unworn, unused and in its original condition with all tags attached.

Return postage costs for an exchange are the responsibility of the customer unless the item is faulty or incorrect.

WHAT IF MY ITEM IS FAULTY OR DAMAGED?

We carefully inspect our pieces before they are sent; however, if you believe you have received a faulty, damaged or incorrect item, please contact us with your order number and clear photographs of the issue.

We will assess the item and provide an appropriate remedy in accordance with the Australian Consumer Law.

ARE YOUR VINTAGE DESIGNER ITEMS AUTHENTIC?

Yes. Authenticity is extremely important to us. Our vintage designer pieces are carefully selected and assessed before being offered for sale.

As our designer pieces are vintage or pre-owned, they may show signs of previous wear or age. We aim to clearly disclose notable signs of wear in the product description and photographs. These characteristics form part of the unique history of vintage pieces and are not necessarily considered faults.

WILL MY VINTAGE ITEM BE IN PERFECT CONDITION?

Vintage and pre-owned items are not expected to be in brand-new condition unless specifically stated. Minor signs of wear, ageing, variations or imperfections may be present.

We encourage you to carefully review all product photographs, descriptions and condition information before purchasing.

HOW DOES SIZING WORK?

Sizing may vary between styles, brands and vintage pieces. Where possible, we provide sizing information or measurements within the individual product listing.

We recommend reviewing these details carefully before purchasing, particularly as we do not provide refunds for change of mind or incorrect sizing.

CAN I CANCEL OR CHANGE MY ORDER?

We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us immediately.

While we will always try to assist, we cannot guarantee that changes or cancellations can be made once an order has been processed or dispatched.

HOW LONG DOES SHIPPING TAKE?

Orders are processed as quickly as possible and you will receive confirmation once your order has been dispatched.

Shipping timeframes may vary depending on your location, the delivery service selected and circumstances outside our control. Any estimated delivery timeframes are estimates only.

DO YOU SHIP INTERNATIONALLY?

International shipping availability and rates will be displayed at checkout where available.

Please note that international customers may be responsible for customs duties, taxes or import charges imposed by their destination country. These charges are not included in the purchase price unless otherwise stated.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive tracking information using the contact details provided with your order. Please allow some time for tracking information to update after dispatch.

WHAT IF I ENTER THE WRONG SHIPPING ADDRESS?

Please contact us as soon as possible if you notice an error in your shipping information. Once an order has been dispatched, we may be unable to redirect or recover the parcel.

Customers are responsible for ensuring that their delivery details are correct when placing an order.

WHAT HAPPENS IF MY PACKAGE IS LOST OR DELAYED?

Once your order has been dispatched, delays may occasionally occur with the shipping provider. If your parcel appears to be significantly delayed or lost, please contact us and we will assist where reasonably possible with the relevant carrier.

ARE ITEMS RESERVED WHEN THEY ARE IN MY CART?

No. Adding an item to your cart does not reserve it. Your item is secured once your order has been successfully completed and payment has been confirmed.

This is particularly important for our vintage designer pieces, as many are one-of-a-kind and may not be restocked.

WILL SOLD-OUT ITEMS BE RESTOCKED?

Some Of Grandeur Studios clothing pieces may be restocked depending on demand and availability.

Our vintage designer pieces are individually sourced and often one-of-a-kind, so we cannot guarantee that the same piece will become available again.

HOW SHOULD I CARE FOR MY ITEM?

Please follow any care instructions provided with your garment or within the product description. Vintage designer pieces should be handled and stored with particular care to preserve their condition.

HOW CAN I CONTACT OF GRANDEUR STUDIOS?

For order enquiries, product questions or any other assistance, please contact us through our website or our nominated customer service contact details.

Please include your order number when contacting us about an existing order so we can assist you as efficiently as possible.

Of Grandeur Studios
Curated pieces, chosen with intention.